FAQ
FREQUENTLY ASKED QUESTIONS
We understand you may have some questions about our products and processes shopping with us.
Here are some answers to our frequently asked questions. If you can’t find an answer to your question please contact our team at empower.shop@outlook.com
CONTACTING US
Although we aim to respond to each enquiry as soon as possible, please allow 2-3 business days for one of our team members to get back to you. Our office hours are 10am – 4pm AEST, Monday – Friday.
SHOPPING WITH US
How long will my order take to process?
Please check the product description before ordering especially in regards to pre-orders and pre-sales.
In Stock Items:
Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 2-3 days to dispatch.
Pre-Order Items:
Please refer to your product listing for estimate arrival or release date of products. Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. If you place an order containing preorder items, your order will be dispatched according to the latest preorder dispatch times.
All orders will be shipped via Australia Post with tracking sent directly to your email via AusPost. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.
What does Processing/Completed mean on my online order?
Once you have submitted your order, it will display as ‘Processing’ while our team work to prepare your order for delivery. When your order is ‘Completed’, your order has left our facility for delivery and is now on its way to you.
How can I track my order?
You will receive an email directly from Australia Post with your tracking information. Alternatively you may contact us at empower.shop@outlook.com and we will be happy to help you locate your order.
I haven’t received my order, what do I do?
You can use your Australia Post email to track the location of your order. In the event that your order shows no updates or delays please either contact the postal service or email us at empower.shop@outlook.com with your order number and tracking.
What do I do if I have received a faulty product?
Please contact us at empower.shop@outlook.com